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Refund Policy

Last updated: August 4, 2026

1. Eligibility for Refunds

You're Eligible If:

• It's your first subscription payment (BYOK or Pro plan)
• Less than 30 days have passed since payment
• You haven't violated our Terms of Service
• You request the refund via email to support@9team.dev

You're NOT Eligible If:

• More than 30 days have passed since payment
• This is a renewal payment (only first payment eligible)
• You've been banned for Terms violations
• You request a chargeback without contacting us first

2. What's Refunded

• Subscription fees: Full refund of monthly payment
• Pro plan unused credits: No partial credit refunds
• BYOK plan API costs: NOT refunded (paid to OpenAI/Claude)

While your Pro subscription is active and renews each month, unused credits roll over up to 2x your monthly allotment (e.g. up to 2,000 credits on a 1,000-credit/month plan). Rollover credits are forfeited if you cancel or downgrade.

3. What's NOT Refundable

• Credits consumed before refund request
• API costs you incurred with providers (BYOK)
• Setup or onboarding fees (if any)
• Add-on purchases or one-time fees
• Renewal payments (2nd month onwards)

4. Failed Builds & Service Issues

Technical Failures

If a build fails due to our service error:

• Credits are automatically refunded
• You can retry at no additional cost
• Report persistent issues to support@9team.dev

AI Provider Outages

If OpenAI or Anthropic experience downtime:

• Pro plan: Credits refunded for affected builds
• BYOK plan: No refund (you control API usage)
• Service disruptions over 24 hours may qualify for prorated refunds

5. Cancellation vs. Refund

Cancellation

• Cancel anytime from account settings
• Access continues until end of billing period
• No refund for partial month
• Unused credits expire at period end

Refund

• Only available within 30-day window
• Account access ends immediately
• All projects and credits forfeited
• Downloaded projects remain yours

6. How to Request a Refund

1. Email support@9team.dev with subject "Refund Request"
2. Include your account email and reason for refund
3. We'll respond within 1-2 business days
4. Approved refunds processed within 5-7 business days
5. Refund appears on original payment method

7. Prorated Refunds

We do NOT offer prorated refunds for:

• Mid-month cancellations
• Plan downgrades
• Unused credits at end of billing cycle

Exception: Service outages exceeding 48 hours may qualify for partial refunds at our discretion.

8. Plan Changes

Upgrade (Free → BYOK or Pro)

• Immediate access to new features
• Charged for full month
• 30-day refund window starts from upgrade

Downgrade (BYOK/Pro → Free)

• Takes effect at end of billing period
• No refund for remaining days
• Credits expire immediately

9. Disputed Charges

If you see an unexpected charge:

1. Check your Stripe billing portal (via account settings)
2. Review subscription renewal dates
3. Contact support@9team.dev before disputing
4. We'll investigate within 24 hours
5. Legitimate errors refunded immediately

10. Free Plan Users

Free plan users:

• No refunds (no payment required)
• Starting credits (20) are non-refundable
• Can upgrade to paid plan anytime

11. Third-Party Costs

BYOK Plan Users:

• API costs paid directly to OpenAI/Anthropic
• We cannot refund third-party charges
• Contact providers for their refund policies
• We can provide usage logs to support your claim

12. Exceptional Circumstances

We may issue refunds outside normal policy for:

• Extended service outages (48+ hours)
• Critical bugs preventing service use
• Billing errors on our end
• Account security breaches (our fault)

These are evaluated case-by-case and at our sole discretion.

13. Currency and Processing Fees

• Refunds issued in original currency
• Bank fees or currency conversion charges are not refunded
• PayPal/Stripe processing fees non-refundable

14. Contact for Refunds

Have questions about refunds?

Email: support@9team.dev
Response Time: 1-2 business days
Processing Time: 5-7 business days after approval

This Refund Policy is part of our Terms of Service. By subscribing to 9Team.dev, you agree to these refund terms.